buksoLast updated November 2, 2026.
Unreadable pages
If we cannot read part of your upload, we tell you exactly which file and page and ask you to upload the PDF. There are no automatic refunds; you can ask for a refund at support@aibooksort.com.
Mistakes in our work
If we miscategorize or miss transactions on a page you paid for, you get a free redo of that work. If you'd rather not have a redo, you can ask for a refund for the affected pages within 14 days of delivery.
Page counts
Pay-as-you-go orders are paid per order; nothing renews, so there is nothing to cancel later. If our count of your Processing Pages was wrong and you paid for pages you didn't have, tell us and we'll refund the difference at the per-page price you paid ($2.50 pay as you go, or your plan's extra-page price). The rules above for unreadable pages and mistakes apply to every order: you get a free redo.
Found a mistake?
AI can make mistakes. Please tell us within 30 days of the download that contains the mistake, so we can redo it free before it affects your filings (Terms 10.6). If we confirm it, you also get a 25% discount code for your next purchase (Terms 10.4). Reporting late does not take away rights you have by law.
Pay first (no free preview)
On upload we only count pages and transactions and show the price. Reading, AI review and download happen only after payment. There is no free preview processing. If you pay for work that has not started, you may cancel for a full refund. Once paid reading begins, our correction/refund rules and statutory rights apply.
Plans
You can cancel your plan anytime online, in 2 clicks.
- Monthly: after the first 30 days, no refund. Your plan stays active until the end of the month you paid for, then it stops renewing.
- Yearly: we remind you 30 to 40 days before each yearly renewal. If you cancel within 14 days after a yearly renewal, we refund that renewal in full. After that there is no refund, and your plan stays active until the end of the year you paid for.
- Existing members keep the price they joined at; we never change it without telling you first.
When a plan ends, your records stay available read-only for 30 days free; after that you can keep them in the archive for $2/month or $20/year.
Cancel before we start
If you cancel before we begin processing your upload, you get a full refund.
Time limits
- A refund instead of a redo for our mistakes: 14 days from delivery.
- The 30-day money-back: 30 days from your first plan payment.
- A yearly renewal: 14 days after the renewal charge.
- A charge you think is wrong: 90 days from the charge.
These limits do not take away rights you have by law. Approved refunds go back to your card through Stripe; most banks show them within 5 to 10 business days. Card statements show AIBOOKSORT.COM.
Think a charge is wrong?
Tell us within 90 days at support@aibooksort.com before contacting your card issuer, so we can fix it quickly. This does not limit any right you have to dispute a charge with your card issuer. If a charge is disputed with your card issuer, we may pause the account until it is resolved (Terms 6.11).
If our Terms change, or Bukso stops
- Terms change: we show you what changed at your next sign-in and ask you to accept it before it applies to you. If you don't agree, close your account before the change and we refund unused prepaid membership time pro rata (Terms 18).
- Bukso stops or is sold: at least 60 days' notice, downloads stay open, renewals stop, and unused prepaid membership time is refunded pro rata (Terms 8.10).
- Emergency security shutdown: paid membership time lost while the Service is offline is added back to your membership (Terms 17.4).
How to request a refund
Refunds: no automatic refunds. Write to support@aibooksort.com.
Email support@aibooksort.com with your order reference and what went wrong. Questions that are not refund requests: support@aibooksort.com. We aim to reply within two business days.
Nothing in this policy limits any cancellation or refund right you have under applicable consumer protection law. Our Terms say the Service is sold to businesses for business use. Not legal advice.